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Research

Report

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Derek Kerton Feb 25, 2014 (Oct 13, 2020)

The future of mobile customer experience management

Leading mobile operators are further personalizing the mobile customer experience in order to improve support outcomes, efficiency, and ultimately increase customer…

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Colin Gibbs, Derek Kerton, Tara Seals, Laurie Lamberth, Monica Paolini Sep 19, 2012 (Oct 13, 2020)

Mobile industry 2012 segment analysis

Few industries change at the pace mobile does. Whether it's the iPhone 5, the importance of LTE, or BYOD trends disrupting…

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Derek Kerton Jul 31, 2012 (Oct 13, 2020)

Research In Motion: future scenarios and its likely fate

It’s all too easy to pile on to the Research In Motion–bashing bandwagon. The company’s decline is the stuff of water-cooler…

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Derek Kerton Feb 2, 2012 (Oct 13, 2020)

CES 2012: a recap and analysis

This year’s CES was the biggest in the show’s 44-year history, boasting 15 miles of exhibit hall aisles, 3,100 booths and…

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Derek Kerton Oct 23, 2011 (Oct 13, 2020)

What the history of handset platforms can teach the future of mobile

In a short decade the mobile OS market has grown from a moribund, firmware-based world of limited-capacity phones into the most…

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The future of mobile customer experience management

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