Part 2 of 6, Shift to Customer-Centricity: Scaling DevOps – Strategy & Technical Considerations

1. Summary

This is part 2 of a 6-part report, access all other parts here:

• Part 1 – Shift to Customer-Centricity
• Part 3 – Deliver Agile Best Practice
• Part 4 – Connect Data and Services
• Part 5 – Automate Development and Delivery
• Part 6 – Orchestrate and Operate Infrastructure

DevOps best practices serve a singular purpose, namely delivering technology-based applications and services that fit the evolving needs of the customer.

Enterprises as a whole will confirm that customers are hugely important; however, DevOps teams and structures may not be organized in such a way that they can respond to rapidly changing customer demand.

Enabling a shift to customer centricity requires three areas to be addressed across the DevOps cycle:

1. Optimize customer experience
2. Assure security and privacy
3. Test quality and non-functional criteria

We look at each below.