REPORTS TO: Director of Client Success
DEPARTMENT: Client Success
Contract Type: Contract
Position Summary
The Community Manager facilitates the growth and development of GigaOm’s community of end users. They create opportunities for engagement, build relevant content and create and execute plans for growth and retention. They partner with Marketing on executing GigaOm’s strategy as a brand while identifying opportunities to cultivate relationships with users. They serve as the domain expert of the value we deliver and how that’s perceived by our audience at large.
General Responsibilities
- Build relationships with key contributors, advocate for the general audience and collect feedback from detractors
- Create spaces and content streams that serve GigaOm’s customer base
- Track engagement, growth, retention and disposition of the community
- Plan and implement methods for employees across GigaOm to interact with and support our users
- Other responsibilities as assigned by the Director of Client Success
Success Factors
- Fosters innovation across the team to make every GigaOm community interaction impactful
- Excels at working independently, collaboratively, with vendors and through a subordinate team
- Proactively delivers messaging to the team that reflects the Voice of the Customer, helping to celebrate our wins and identifying areas for improvement
Experience Preferences
- 10 years in Customer Service, Client Support or Community Management roles
- Strong background in creating engaging content with and without a supporting team
- Demonstrated history of high performance in areas with ambiguous priorities or without clear direction
Education Preferences
- Bachelor’s Degree or equivalent experience in a related field
Work Location: Remote. The majority of GigaOm works on a US timezone, some flexible scheduling to accommodate team collaboration is required.
Pay Range: 85k-105k
To apply, please send your cover letter and c.v. to careers@gigaom.com